Refund Policy

Nearly every playback problem is solved in a few minutes once we know the device and the symptom. Write to support@apollogrouptelevision.us with your device model and a short description, and we'll walk you through setup or track down the cause. Every way to reach us is listed on the contact page.

• Your device is compatible (it's covered in our install guides), the service still won't play on it, our team has tried and failed to fix it, and you raise it no later than 7 days after paying.
• One order took two payments, or you were charged more than the price we quoted for your plan.

• A request that arrives after day 7. Duplicate or incorrect charges are the one exception: those are refunded whenever you report them.
• A channel, title or event that is added, moved or dropped while your plan runs. Line-ups shift, and that alone isn't grounds for a refund.
• Trouble caused by your internet provider, your home Wi-Fi or a device we don't support.
• An account we suspended or closed for breaking the Terms of Service.
• Unused days remaining on a plan after the refund window has passed.

Message us on WhatsApp at +1 347 676 4880 or email support@apollogrouptelevision.us, and include:

• The phone number or email address you ordered with.
• When you ordered, plus the payment reference or transaction ID.
• The reason for the request and the fixes you've tried so far.

Once a refund is approved, it goes to the method you paid with whenever that's possible. If you paid in crypto, we'll email you to confirm the amount and the wallet address to send it to before anything moves. Sending the refund ends the plan it covers.

Before filing a dispute or chargeback with your bank or payment app, please get in touch with us. Settling it together is usually quicker, and an unjustified chargeback can lead to the account being suspended.

This policy may be revised from time to time. The version published on the date of your purchase is the one that applies to it.